Terms and Conditions

The terms and conditions below apply to all coaching and mentoring services provided by Chantel Ashley (“the coach”), to any individual or organisation (“the client”) and constitute the contract for the service to be provided by Chantel Ashley for the client. The term ‘coaching’ as here used covers life coaching, personal coaching, personal development and manifestation coaching for clients and where applicable includes mentoring or supervision services provided for clients.

In the spirit of good practice, when you are purchasing coaching services from me I ask you to confirm that you have read and agreed to each statement below and that you wish to proceed.

All coaching services and communication, email or otherwise, delivered by myself, Chantel Ashley. Coaching is not a substitute for professional mental health care or medical care.

The term ‘coaching’ as here used covers life coaching, manifestation coaching and personal coaching.

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Coaching Disclaimer

In committing to life coaching and manifestation coaching with me, you acknowledge the following:

• You understand that the coaching services you will be receiving from your Coach are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. You also understand that your Coach is not acting as a mental health counsellor or a medical professional.

• For legal purposes, you understand that coaching is currently an unregulated industry.

• You understand and agree that you are fully responsible for your well-being during your coaching sessions and subsequently, including your choices and decisions.

• You understand that coaching is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment, and you will not use it in place of any form of therapy.

• You understand that all comments and ideas offered by your Coach are solely for the purpose of aiding you in achieving the defined goals you create with your Coach. You have the ability to give your informed consent, and hereby give such consent to your coach to assist you in achieving such goals and understand that results are not guaranteed.

• You understand that to the extent our work together involves personal development and manifestation, your Coach is not promising outcomes included but not limited to personal introspection, increased personal happiness, career progression, profitability and/or business success.

 

Data Protection

You understand that your Coach will protect your information as confidential unless you state otherwise in writing. 

 

Data Security

You understand that the use of technology is not always secure and you accept the risks of confidentiality in the use of email, text, direct messaging, phone, WhatsApp, Zoom and any other technology.

 

Waiver

You hereby release, waive, acquit and forever discharge your Coach, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages you may claim to have or that you may have arising out of acts or omissions by yourself or by your Coach as a result of the advice given by your Coach or otherwise resulting from the coaching relationship contemplated by this agreement.

You further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to you to sign this agreement. This agreement shall bind your heirs, executors, personal representatives, successors, assigns, and agents.

 

Terms & Conditions

The coaching schedule will be arranged between the Coach and the client. Recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.

Where no specific number is agreed sessions will be provided on a session by session basis.

In return for the fees payable by the client (or by a third party on their behalf), Chantel agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).

The date that the first coaching session takes place shall be deemed to be the start date for the service. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions.

 

Format of Sessions

Sessions are by either via Zoom, WhatsApp, and Instagram. In all cases the client is responsible for calling the coach. The coach is open to other formats by mutual agreement. 

 

Session Fees

Chantel’s current fees are stipulated on the website and made clear at the time of booking. She reserves the right to change these from time to time. Any payments for sessions paid in advance are honoured even if prices have risen between the point of booking and the time of session.

 

Dates and Times of Sessions

Chantel agrees to maintain her availability to match that presented by the website.

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Payment Terms

Fees can be paid online by debit or credit card, or by PayPal. Receipts are sent automatically after payment. 

Fees are payable in advance of each coaching plan. Where payment has not been received by Chantel in advance of a coaching plan, she is not obliged to provide the session.

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Confidentiality

Personal information or business information supplied by clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission.

 

Early Termination

In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, Chantel can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. 

 

Responsibilities

Chantel will seek to enable the client to improve their quality of life and/or manifestation practices and to achieve their desired outcomes. Remarkable results can be achieved where clients follow a clear plan in a committed way. However, the client has sole responsibility for taking important decisions in their life. Chantel has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in quality of life or to achieve their desired outcomes or goals.

 

Governing Law

This contract is governed by the law of Canada whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract.

 

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